**UPDATED** VERY IMPORTANT - Order Supply Contacts

ALL TOP orders (For better service, provide the order # and specific part #s you are inquiring about - In Progress is for the WHOLE order, Delivery Status and TO status are for order lines) - Fill out form - Warehouse 3PL Escalation Request Form

• CPE or CPE Accessories lines not shipped
• Wrong CPE or CPE Accessories lines shipped
  Only received a partial CPE shipment
• CPE Inventory Availability
• CPE Return Issue
  

Inventory Availability (Backordered - Await Ship, Scheduled, Res​Manual)

NON CPE Order line ETAs (when not shipped in one week)

ALL NIO orders - (Project based orders created in the NIO tool NOT TOP) - email Centralized Order Entry (COE) CentralizedOrderEntry@rci.rogers.com

NON CPE Parts Returns - email NIM_Communications@rci.rogers.com

TOP Tool Support - email Tech Ordering Portal Support TechPortalSupport@rci.rogers.com​

Site Access Issues

Ordering Issues

TOP System Issues

Incorrect or Missing Product information

Address Issues and Updates​​

Remember, you can access this later from the left side menu in TOP - Notification History

ROGERS EMPLOYEES

Please use your @rci.rogers.COM not .CA emails to login​

Accounts disable after 90 days of Inactivity:

As per new Rogers Security Standards, if you don't login for 90 days, your account will automatically be disabled.  Please contact Tech Portal Support at the email below to have it re-enabled. 

Any issues, please email techportalsupport@rci.rogers.com