**UPDATED** VERY IMPORTANT - Order Supply Contacts
ALL TOP orders (For better service, provide the order # and specific part #s you are inquiring about - In Progress is for the WHOLE order, Delivery Status and TO status are for order lines) - Fill out form - Warehouse 3PL Escalation Request Form
- CPE or CPE Accessories lines not shipped
- Wrong CPE or CPE Accessories lines shipped
Only received a partial CPE shipment - CPE Inventory Availability
- CPE Return Issue
Inventory Availability (Backordered - Await Ship, Scheduled, ResManual)
NON CPE Order line ETAs (when not shipped in one week)
ALL NIO orders - (Project based orders created in the NIO tool NOT TOP) - email Centralized Order Entry (COE) CentralizedOrderEntry@rci.rogers.com
NON CPE Parts Returns - email NIM_Communications@rci.rogers.com
TOP Tool Support - email Tech Ordering Portal Support TechPortalSupport@rci.rogers.com
Site Access Issues
Ordering Issues
TOP System Issues
Incorrect or Missing Product information
Address Issues and Updates
Remember, you can access this later from the left side menu in TOP - Notification History
ROGERS EMPLOYEES
Please use your @rci.rogers.COM not .CA emails to login
Accounts disable after 90 days of Inactivity:
As per new Rogers Security Standards, if you don't login for 90 days, your account will automatically be disabled. Please contact Tech Portal Support at the email below to have it re-enabled.
Any issues, please email techportalsupport@rci.rogers.com