***Always keep your packing slip or at least a picture of it so we can help track any issues with your delivery***

VERY IMPORTANT - Order Supply Contacts

CPE East & West (ALL Serialized CPE equipment and CPE Accessories like remotes) - Fill out form - Warehouse 3PL Escalation Request Form

1. ·    CPE or CPE Accessories lines not shipped
2. ·    Wrong CPE or CPE Accessories lines shipped
   Only received a partial CPE shipment
3. ·    CPE Inventory Availability
4. ·    CPE Return Issue

EAST - York Mills, New Brunswick, and Newfoundland Sourced General Inventory (Everything that is NOT Serialized CPE equipment and accessories) - email Network Inventory Team NIW.Boms@rci.rogers.com

1. ·    NON CPE Order line ETAs (when not shipped in one week)
2. ·    Inventory Availability (Backordered - Await Ship, Scheduled, Res​Manual)

NON CPE Parts Returns - email NIM_Communications@rci.rogers.com

Tool Support - email Tech Ordering Portal Support TechPortalSupport@rci.rogers.com​

1. ·    Site Access Issues
2. ·    Ordering Issues
3. ·    System Issues
4. ·    Incorrect or Missing Product information
5. ·    Address Issues and Updates​

ROGERS EMPLOYEES

Please use your @rci.rogers.COM not .CA emails to login​

Accounts disable after 90 days of Inactivity:

As per new Rogers Security Standards, if you don't login for 90 days, your account will automatically be disabled.  Please contact Tech Portal Support at the email below to have it re-enabled. 

Any issues, please email techportalsupport@rci.rogers.com